Frequently Asked Questions:
Q: What are my payment options?
A: We accept credit cards (Visa, Mastercard, Discover, American Express), US money orders, US personal checks and paypal payments. Personal checks from US banks are accepted but payments must clear before order will ship which may delay your shipping time for up to 14 days. If you choose to pay by paypal, you will be redirected to the paypal website.
Q: What will I be charged for shipping?
A: We charge exact shipping amounts only! All orders are shipped in the smallest flat rate mailer that it will fit in. An estimated shipping charge based on your checkout price will be added to your total when you check out. This is an estimate only. Once we have your package ready to ship, we will refund the extra if shipping is less than estimated, or we will contact you if the total is significantly more than quoted. We do not charge a handling fee for packaging and shipping your order. We use flat rate mailers for all orders and can usually fit upto 6 yards in a flat rate envelope.
Q: Where do I send my personal check or money order to?
A: You may send personal checks and money orders to:
Dakota Sew and So
2797 3rd Ave W
Dickinson, ND 58601
Please include a copy of your order with your check/money order. Checks will be help for up to 14 days for clearance before package is shipped. We will email you to let you know when your package has shipped.
Q: Do you ship outside the United States?
A: Yes, we ship worldwide! When possible, we use Global Priority Mail flat rate envelopes. (One envelope can fit up to 4-6 yards of fabric) or Global Priority Boxes or envelopes. Please email for exact shipping quotes after you have submitted your order if you are outside the United States.
Q: How long after my order is submitted will it ship?
A: We try our best to get all orders out within three business day of order being submitted, Monday through Friday. We do not ship on weekends.
Q: What if part of my order is out of stock or no longer available?
A: If we are unable to fill your order in any way, we will email or call to see if you would like to cancel your order or replace the out of stock or unavailable item. We strive to provide the best customer service we can, so if we are unable to fill your order, we will work with you to insure a satisfactory experience shopping with us!
Q: I have a question that is not answered in the FAQ, who can I contact?
A: You can contact us by phone at 701-225-1408 or email Monday through Saturday from 10:00 AM - 5:00 PM (MST). We will do our best to answer your question promptly.
Q: Do all orders over $200.00 qualify for free shipping?
A: All orders shipping in the United States that total over $200.00 in merchandise (not including shipping) qualify for free shipping. International Orders over $200 receive a credit on shipping equivalent to the cost of shipping to a USA address. The website will initially estimate shipping then we will deduct your shipping credit manually and refund you the difference.
Please note: the information in this table is an ESTIMATE, not an exact quote. You are responsible for EXACT shipping charges, and it is not possible for us to calculate this based on the final dollar value of your order. The exact cost of shipping will vary depending upon the weight and size of the items that you order. Rest assured that your shipping charges will be the very best we can manage, and that we pack orders carefully and considerately. If you shipping charge is CONSIDERABLY HIGHER than the estimate, we will contact you. If it is lower, we will adjust the invoice manually prior to anything being billed to your credit card.